1. Products to which this clause applies:

      The company's inverters, controllers, integrated inverters, solar water pumps, UPS, EPS, batteries, wind turbines,
photovoltaic modules, and other accessories.
(Note: The company's customized products are not covered by this warranty, and the contract shall prevail.)

2. This clause applies only to the territory of the People's Republic of China, excluding Hong Kong, Macau Special Administrative Region,
Taiwan region and other countries and regions.

3. In principle, the warranty certificate uses the product serial number (S/N) as the warranty period confirmation certificate.
The start time of the product warranty period is calculated from the date of delivery, plus a 30-day turnaround period (stock, delivery to the receiving place) Time required),
if there is a clear arrival time, it will be calculated from the date when the goods arrive at the place designated by the buyer.

4. The customer must properly keep the invoice or payment receipt issued for the purchase of the product (purchase record on the online platform),
and the above certificate must be presented as the basis for warranty during maintenance.

 

5. Logistics service:

1) Within three months of the warranty period, the product can be returned to the factory for free maintenance, and the round-trip freight is borne by the company;

2) The warranty period is more than three months, the product can be returned to the factory for free maintenance, and the round-trip freight shall be borne by both parties;

3) The freight for out-of-warranty products shall be borne by the customer.

 

6. Warranty commitment:

1) The company provides a domestic after-sales service hotline: 0755-28369229, which provides instant answer services for problems arising from the use of the company's products;

2) Installation and commissioning: generally do not provide on-site installation services; on-site installation supervision and start-up commissioning services can be provided for projects that have an agreement with customers;

3) Product warranty period and warranty method commitment: The company customizes the warranty period and warranty method according to the type and specification of the product, as shown in the following table:

Product problems caused by the following conditions are not covered by the company's standard warranty:

1. The product or component has exceeded the company's warranty period, unless the two parties have signed an extended warranty service;

2. Any installation and use beyond the provisions of relevant international standards, failure to operate in accordance with the company's product manual, work environment
not specified by the product, or fault or damage caused by wrong installation, storage and use (such as the installation environment temperature is too high, excessive low,
too wet or dry, high altitude, unstable voltage or current, etc.);

3. Failure or damage caused by self-repair, modification or disassembly;

4. Machine failure or damage caused by the use of non-standard or non-company components or software;

5. Failure or damage caused by unforeseen unexpected factors or human reasons (operation errors, scratches, handling, bumps, access to inappropriate voltages, etc.);

6. Failure or damage caused by force majeure such as natural disasters (such as earthquakes, lightning strikes, fires, etc.);

7. Other failures or damages that are not caused by the quality of the company's products (including parts) themselves;

8. Wear and tear caused by long-term normal use;

9. If the product fails due to the above conditions, if the customer requests maintenance services, the company can provide paid maintenance services after the company's judgment.

1. For any fault caused by the quality of the company's product itself under normal use, the customer can contact the company's customer service department by phone,
email, etc. The customer must provide the following necessary information, otherwise the company has the right to refuse to provide the product according to the situation
warranty service, and does not assume any loss and responsibility caused by it;

1) Product model, product serial number;

2) System configuration information (number of components, series-parallel mode, voltage level);

3) Equipment fault information (fault codes, pictures, videos and other fault phenomena).

2. The above terms stipulate all the responsibilities of the company for the products it sells, and supersede all other express and implied warranties or other responsibilities.
Unless confirmed in writing, the company does not assume any responsibility other than these terms. When the product does not work well, the company's responsibility to
the user is limited to the repair and replacement of the product in accordance with the above terms. Apart from this, there are no other guarantees, liabilities and obligations.
If the law clearly stipulates otherwise, the company will comply with the law.

3. The company's OEM or ODM products are not covered by this warranty, and the contract shall prevail.